Cybersecurity: What Is It And Why It’s Important For Your Small Business

In the past year, the cost of data breaches in the United States rose 10 percent to reach an all-time high of $4.24 million. In today’s technological business world, the importance of cybersecurity can’t be overestimated. Cybersecurity is essential for small and medium business owners. Think about how much your business relies on technology. How much of your company’s data gets stored on computers, personal devices, and other systems?

Digital business networks are practically universal. At the same time, cybercriminals are growing more innovative by the day. A data breach can be especially devastating for small business owners. There is no way to guarantee these things won’t happen to your business, but there are many precautions you can take to minimize your risk. Keep reading to find out what steps you can take to improve cybersecurity for your small business.

What is Cybersecurity?

Cybersecurity is the practice of fortifying digital networks, devices, and data against attacks. But the cybersecurity definition goes further than that. The art of cybersecurity involves taking enhanced measures to combat any threat to your network security whether that threat comes from an external organization or inside your own company. Cybersecurity ensures integrity and confidentiality. It limits the availability of sensitive information and prevents unauthorized access.

The risks of weak cybersecurity vary in severity. There is the possibility of a malware attack that could erase the contents of your entire system. Similarly, hackers could break into your system to change or alter data and information. A cybercriminal could also use your business’s system to attack others. They could steal your financial information. They could even use your business accounts to make unauthorized purchases.

Cybercriminals target personally identifiable information (PII). This includes names, addresses, social security numbers, bank accounts, and credit card information. Once they have this information, they can sell it in underground digital markets. When your business’s PII gets compromised, it can lead to major problems. Customers may lose trust in your business. You could be forced to pay regulatory fines and even face legal action.

If you have a complex system but lack IT experience managing it, the cost of a data breach could be even higher for your SMB. Small and medium business owners with comprehensive cybersecurity strategies are better protected. They can minimize the frequency and impact of cybersecurity breaches.

The more layers there are to your cybersecurity strategy, the better your system gets protected. Here are some of the countermeasures an effective cybersecurity strategy should include.

Critical Infrastructure Security

Your SMB needs critical infrastructure security to protect its systems, networks, and assets. The National Institute of Standards and Technology (NIST) has a cybersecurity organizational framework.

Network Security

Network security refers to measures taken to protect computer networks from cyber attacks. This security applies to both wired and wireless network connections.

Application Security

Application security processes protect the apps your business operates on-site or in the cloud. Incorporating this type of security during the application design stage is vital. That’s when you can take data handling and user authentication into consideration. 

Cloud Security

It is important to use encryption data to protect the information your company stores in the cloud. This supports customer privacy and compliance standards. It encrypts all types of cloud data, whether at rest, in motion, or in use.

End-User Education

Cybersecurity training is essential across an organization. Promoting security awareness among employees strengthens cybersecurity.

Disaster Recovery & Business Continuity

When an unplanned event does occur, it is important to have procedures for handling and minimizing the impact. This planning will enable your business to continue as usual despite a power outage, natural disaster, or cyber attack.

Cybersecurity management services use a combination of these domains and more. For this reason, the benefits of cybersecurity for small business owners are far-ranging. Cybersecurity protects data from getting lost, deleted, or accessed by unauthorized parties. It also prevents financial fraud, embezzlement, and financial loss. Protection from viruses and malware attacks as well. That way, your business’s productivity doesn’t get interrupted by damaged hardware. Cybersecurity also protects your intellectual property and data from exposure. Combined, the benefits of cybersecurity will increase your customer’s confidence in your company.

Sometimes, the purpose of a cyber attack is to gain access to sensitive information. Sometimes the goal is to change or destroy it. Other times, cybercriminals attack with the intention of interrupting business processes for extortion. Here are some of the steps corporations are taking to strengthen cybersecurity protocols.

Complex Passwords

Using robust and complicated passwords is an essential first step in cybersecurity. It might seem obvious, but over half of internet users recycle passwords between accounts. This makes it exceptionally easy for hackers to access multiple accounts with a single password breach.

When choosing a password, include a variety of letters, numbers, and special characters. It will be more difficult for cybercriminals to hack into your accounts and systems. Always avoid using any easily identifiable information in your passwords. This type of information includes names, dates of birth, addresses, etc. Even more importantly, do not store your passwords in easy-to-access locations.

In offices, it is common to write passwords on post-it notes and stick them in highly visible locations. Avoid doing this as it provides an easy invitation for hackers. Finally, make sure to change your passwords often. This is just one more way you can improve your password security throughout your network.

Multi-Factor Authentication

Multifactor authentication (MFA) is an extra layer of security that goes beyond passwords. It is an essential tool all small and medium business owners should use. Instead of relying on passwords alone, multifactor authentication creates an extra access barrier. To get into the account, you will need to provide added proof of your identity.

When you have multifactor authentication, having a password stolen isn’t as big of a deal. It will still be very difficult for an unauthorized entity to get into your account. Multifactor authentication can rely on personal knowledge only the account holder would know. It can also be a physical token like a key fob, mobile phone, or USB device.

The most secure multifactor authentication relies on biometrics. This might include fingerprints, retina scanning, or facial and voice recognition. In addition, MFA alerts users to unauthorized attempts to log into their accounts. That way, you and your IT management team can handle it immediately.

Email Security

The majority of cyberattacks occur via email. Switch to an email program that will limit your exposure to attacks by reducing email spam.

Employee Education

It is essential to educate your employees about the dangers of cyberattacks. Cybersecurity training should be part of every employee’s onboarding process. Many businesses use social media to attract customers. Make sure to inform your employees on how to handle social media posts. That way, they won’t disclose sensitive information to a competing business.

Network Security

Using firewalls and encryption is important for any SMB. It is especially important when working remotely or in public. Say you want to take a working lunch at a coffee shop. Connecting to free wifi can put your data at risk. Invest in a portable hotspot with a secure network instead.

Personal Computer & Device Monitoring

Do your employees use personal devices to do work? Your network administrator should have access to these devices. You don’t need to worry about invading your employees’ privacy. Your network administrator only needs to install security updates and track software.

Back-Up Your Files

Every month, make it a habit to back up all your data. This will prevent the possibility of data loss. Remember to back up your local data and what you have stored in the cloud.

Hire an IT Management Service

None of these precautions alone will completely protect your business. The best way to get comprehensive cybersecurity is to use an IT management service. A cybersecurity analyst will begin by performing a security assessment. This allows them to see how well your current security system is working. They will then make the necessary enhancements to protect your data better.

Minimizing costs is important to small and medium business owners. But if there is one area where you shouldn’t pinch pennies, it is IT support and cybersecurity. One cyber attack could be enough to destroy your business. As a small business owner, you stand to lose time, money, and the trust of your customers. Find out how Edge Networks can improve cybersecurity for your SMB. Contact us today to learn more.

What Is Multi-Factor Authentication (MFA)?

6 Tips For Implementing New Technology In Your Business

Businesses today run on technology. It’s almost impossible to have a successful business without using at least a couple of different kinds of technology to help that business work. No matter what kind of business you run, from selling homemade candles at farmers’ markets to internet service providers and everything in between, you probably use a variety of software and technological tools to make your business work.

With that comes the reality that sometimes you need new technology, either to add functionality to your existing tools or because the older technology you’ve been using is outdated. You need something newer or more flexible. There’s just one problem. If you’ve ever been through the process of adding a new technology before, you probably already know what the problem is.

Adapting to new technologies is hard, and introducing new technology to your business can make things a lot harder, at least in the short term.

There is good news, too, though. The good news is that there are a few things you can do to make adding a new technology a lot easier for you and everyone else involved in your business. Here are the top tips and tricks to make implementing a new technology easier, no matter what kind of business you have or what technology you’re implementing. Let’s get started.

Tip #1: Make Sure The Technology Is Genuinely Helpful

One of the biggest technological problems businesses encounter is technologies that seem helpful on the surface but don’t make things easier for the people who are actually using them. This can happen for a variety of reasons, including executives deciding to implement unnecessary technology or redundant technologies and implementing technology that doesn’t really address the needs of the business.

For instance, accounting technologies can be a fantastic addition to most businesses. But a program that basically just dresses up Excel probably won’t actually help your business if you’re already using Excel and the new program doesn’t add substantial functionality.

Unfortunately, one of the truths of today’s world is that there is a lot of redundant technology out there and a lot of programs designed to look useful that don’t actually offer much functionality. There is also a lot of purpose-built technology that’s useful in specific situations but not useful outside of those contexts.

That means that business owners and executives need to be careful when choosing new technologies, even when you’re trying to address an explicit need in the business. You need to make sure you’re not just choosing an effective option but also the option best suited to your company’s specific needs and culture.

To do this right, you should consider several different technological options to meet your business’s needs. Talk with the companies offering the technology to get demos and as much information about each technology as possible.

If possible, try to involve at least some of the people who will be using new technologies in the trial process. You want to make sure people with the most knowledge about what’s needed and what will be useful are included – otherwise, you risk implementing technologies that don’t adequately address the problems you’re trying to solve.

When necessary, consider implementing multiple technologies as needed to fully address a problem or hurdle you’re encountering in your business.

Tip #2: Give Everyone Advance Warning About The Addition

One of the hardest things to handle as a worker is when your company suddenly introduces a new technology or process without proper warning and training.  Even technologies that help solve real problems can feel unnecessary or burdensome when they aren’t well introduced. If you’re a solopreneur with a business of one, you probably don’t need to worry about this, but once anyone else is working with you, it’s a good idea to think about how you should introduce new technologies.

For instance, you’ll need a training program and time for people to adjust to the new technology before it’s fully implemented. If new technology is replacing an existing system or process, you should also probably have both systems in place simultaneously, at least until everyone is used to the new technology and consistently able to get what they need from it.

Depending on the technology involved, an appropriate warning about change might mean letting people know a few weeks in advance, or it might mean letting them know a few months ahead of time and planning on training over the course of a few weeks, as you can pull people from regular work to train.

Very few new technologies can be successfully implemented in just a few days. Plus, you should consider the technical skill of the people who will be using the new technology. If your workforce is generally tech-savvy and adaptable, you might be able to get away with quick turnarounds. But if your workforce is less technically skilled, you should plan on extra time to help get everyone up to speed with new technologies.

When you’re demoing a new technology, take some time to think about how difficult it is to get used to. Consider if it’s similar to existing technologies you’re already using and how steep a learning curve the technology might come with.

Those things will help you decide how much warning you need to give when you’re changing to the new system.

Another tip to make technological transitions easier is to have a group of people who are already familiar with the new technology before it’s been generally implemented in your business.

These should be individuals who either have the most skill and qualifications for the new technology or who are already leaders in your business and have the skill and patience to help other people learn.

Small businesses can probably get away with just one or two people getting advance training on new technology, but the size of the team should increase with the size of the business.

Only after this group is trained and ready to help everyone else upskill on the new technology should you implement that technology in the business as a whole.

Remember, this group is here to make training easier and faster, but not to replace training entirely.

In ideal circumstances, you shouldn’t be completely reliant on new technology until after everyone has had the opportunity to train on it and is comfortable using it.

However, since business is rarely an ideal world, the other role of people trained on new technologies in advance is to figure out the hiccups and problems so they can fix them when they happen in real-time.

That way, your business doesn’t have to slow down as much when you’re implementing new technologies, and you’re less likely to get frustrated employees burning out on training and new systems.

Tip #4. Consider A Pilot Team To Work Out Problems Before They Happen

Having a pilot program for new technology is a little different than having people trained in advance, but it can be very similar, and you can turn your pilot program into your trainers and helpers a lot of the time.

The goal of a pilot program for new technology is to make sure it addresses the need you think it addresses, finds the hurdles or drawbacks to the technology, and generally makes sure it’s actually a better option than what you’re already doing.

Having a pilot program is a little like proofreading an important email before you send it out. You already think that the new technology is a good idea and are ready to move forward; you’re just making sure there aren’t any serious problems that could get in the way or make the technology more trouble than it’s worth.

This option is best for medium and large businesses that can afford to have some people assigned to the pilot program instead of working on their normal duties. That’s important because, even though the pilot program participants will get back to work and may even have better productivity at the end of the program, they may lose their productivity for a little while as they upskill and get used to the new technology.

Pilot programs should also last long enough to really test the new technology you’re implementing. Setting someone to learn and use the new technology for a shift or two before you move forward isn’t really a pilot program.

You need time to find the flaws in a system before you can decide if it’s the right option for your business.

Tip #5: Think About Getting A Managed Service Provider

One way to make implementing new technologies easier is to bring in a managed service provider for your business.

Managed service providers are similar to your in-house IT department in some ways but very different in others. For one thing, your managed service provider will likely have expertise in a wider range of technologies, which means they can help steer technological decisions based on your business needs and the available software.

Managed service providers can provide a range of expertise and services, including:

• Data management
• Safe data storage and backups
• Increased network security
• IT support
• Communications support

All of those things are critical when you’re implementing new technology.

For instance, bringing in new technology can often leave your business and individual workers vulnerable to cybersecurity risks. You might not even realize that the risks are there until after the exposure.

But having a managed service provider helping with onboarding and implementation means that you’ll have someone who can help catch those security risks and warn you away from them.

Your managed service provider may even be able to eliminate the risk during implementation, which keeps everyone safer.

Having a managed service provider also helps your business escape the break-fix cycle with new technology. By anticipating problems and helping avoid them, you get the benefit of issues being ‘fixed’ before they ever become issues in the first place.

That means fewer business interruptions and a lot more productive time for you and your team.

If you are interested in learning about how a Managed IT provider can help your business, schedule a call with Edge Networks.

Another big mistake businesses make when implementing new technology is that they forget they can still fine-tune processes and how they use that technology after it’s been implemented.

Unfortunately for the businesses that skip this step, it’s also one of the most important parts of making sure your technology is working for your business, not eating resources you need elsewhere.

Almost no technology these days is going to be perfect for your business’s needs unless it was literally designed for your business. And even if you do manage to find the perfect technological solution to a problem, you’re still likely to need fine-tuning to make sure it’s working as well as it can.

Fine-tuning can include things like adjusting what parts of the technology you’re using, who uses it, and even subscription levels and other details until you find the right match.

Ideally, you’ll figure out a lot of the fine-tuning in the pilot program stage or early in implementation, but you should still be open to fine-tuning for a minimum of a few months after implementation.

This part of the process is also a chance to customize the technology and surrounding processes to the needs and personality of your company and the people who work there. Need a good accounting program that’s as simple as possible to make it accessible to a lot of different workers? This is when you can figure out which features are most helpful or which workers benefit most from having access to this technology.

Not sure whether a program is going to be a good fit for everyone in your company, or if you should restrict use to some specific people? Take this time to try both ways and see how the relevant teams think it should be implemented.

Realistically most companies should be fine-tuning how they use technology all the time, but it’s especially important right after implementation.

Remember, this isn’t just about finding the best technology or the right fit; it’s also about figuring out how to best utilize the technology and how to meet the needs of your entire business. It’s okay if that takes some time to get right. It’s a big project.

Technology is there to make your business easier to run and organize. But if you want to get the most out of that technology, you have to take the time your business needs to get there.

Among many things, Edge Networks can help you implement new technology into your business. To learn more about how we can help, schedule a call with us, or take our free, self-guided IT Security Risk Assessment. 

The essential way to store your information

Backing up your data is essential for anything related to technology. If you do not regularly back up your data, you can lose hours spent on acquiring that information, which can affect productivity. You can use a few different methods to back up information safely.

Backing up your information means duplicating it and storing the backups securely. It is essential to store your data in such a way that there is more than one copy of it available, but you also must make sure those copies aren’t readily available to other people. This article will teach you everything you need to know about backing up your information securely.

What is a Data Backup?

Data backups make and store copies of the data that is important to you or your company. People back up their data to avoid losing their personal and professional data. This data can range from songs you like to essential company documents you need to keep and everything in-between. You should back up any digital information you deem as important one way or another.

Data is any digital information stored on a device. This information can include music, photos, documents, and audio files. People have important data that needs to be backed up in both their personal and professional lives.

Why You Should Be Backing Up Your Data Securely

If you neglect to back up important information, then you run the risk of losing that information. Unfortunately, there are situations in which you will be unable to recover some data if it is lost, so any information you find valuable should you need to back up. For example, you may need to back up personal or professional data to prevent losing important files.

Here are a few situations where you will need to back up your data securely to prevent data loss.

• Any personal documents that you cannot replace easily. This data can include tax documents, photographs, or medical documents.
• You need any professional documents like reports, databases, spreadsheets, etc. Not backing up professional documents can cost you hours if any technical issues arise.
• Credit card transactions and bills should have copies to avoid scams or incorrect charges.
• You should back up professional documents related to payroll and benefits to prevent employment issues.

If you deem any data important for any reason, then you need to back it up. Even minor technical issues can cause unrecoverable data loss, and by backing up your information, you will avoid that problem entirely. Backing up your data is easy and doesn’t consume much time, so there is no reason not to do it.

Cybersecurity is more critical now than ever before. If you are not careful about how you back up your information, then people you don’t know may get ahold of your data and use it. Many people find themselves the victim of a scam at one point, and data loss is one of the most significant effects of a cyber attack.

There are a few different options to back up your data, and there are pros and cons to each of the methods. Unfortunately, no method is 100% perfect, but any way of backing up data is better than none at all. You can determine which option is best for you.

Option 1: Put your data on a designated USB drive

USB drives are an easy way to save your information. If you are concerned about someone accessing your internet accounts, you could back up your files on a USB for less chance of data loss. USB drives provide a quick and easy way to backup both personal and professional documents. However, this is not necessarily the most secure way to store information. If you do use this option, you should not store your personal and professional documents together on the same USB drive.

USBs are easy to hide if you have concerns about someone in your home accessing your data. They are also compact, so you can either tuck them into a discreet place or easily keep them on your person if that feels safer for you. USB drives are compatible with most computers and are easy to transport around with you. This makes it ideal if you have to have access to the backed up data often.

However, keep in mind that USBs have the potential to be misplaced, broken, or stolen. While it is one of the easiest ways to back up data, you may want to find another way to back it up if you have very sensitive data. The most secure way to store them after the data is stored is to put the USB directly into a safe.

Option 2: Back up your information using an external hard drive

Consider a larger external hard drive if you have a more sizeable amount of data you need to backup. USB drives are suitable for storing some documents, but an external hard drive can store larger files like videos, movies, and photo albums. You may need an external hard drive to store larger files in many professional settings.

Hard drives are similar to USBs because they don’t require internet access to back up your data. However, hard drives are not nearly as easy to transport as USB drives. So if you are storing smaller files that you need to take with you frequently, you should use a different data storage solution. Additionally, it is best practice to have the hard drive encrypted so attackers could not access the data if the hard drive was misplaced or stolen. If the data doesn’t have to be accessed frequently, it should also be stored in a secure location, like a safe.

CDs and DVDs are another way to backup data. Disk drives are good for data backup because you can get many disks for a low price and easily keep your data separate from each other. In addition, disk drives have stored audio, video, and documents for several years, and disk drives are easy to transport.

The downside of using disk drives to backup data is that disk drive-based media players are not as abundant at they used to be. In the hay day of disk drives, most people had a cd player or a DVD player readily available in their homes, but these days many people don’t have that type of media player. In fact, even many computers no longer have disk drives.

This method can be beneficial because you won’t have to worry about too many people having access to data backed up on a disk drive, but inconvenient because you may find it difficult to find a source to play the disk. If you have a disk drive at home and only need to access the data at home, you may be able to use a disk drive. If you don’t have a disk drive player readily available, you may want to consider a different data backup method. Additionally, disks have the same issue as USBs, in that they could be easily misplaced, stolen, or broken, and should be stored in a secure location.

Cloud storage is a newer data backup method compared to the other data backup methods on this list. To backup your data on the cloud, you will need to link the data to an account that only you can access. People backup their data using the cloud by connecting it to their email accounts.

If you are using the cloud to back up your important data, you will need to make sure that the account your information is linked to is secure. If the account that all of your essential data is backed up on is compromised, you will not only lose the data, but someone else can gain access to your data.

Even when you choose to backup your data on the cloud, you may also want to consider a physical data backup method. Having your data backed up physically adds security for your information when your accounts are breached. We will go over ways that you can keep your cloud storage secure to prevent your data from being compromised.

Protect Your Cloud Account

If you want to make sure your data is safe, you need to take measures to prevent your account from being compromised. For example, suppose someone can get into your accounts and access your information. In that case, they may be able to access credit cards, identity information, and all of your files. Data leaks are common, but there are ways to keep yourself safe. We will list the methods you should use to keep your cloud data safe.

Keep Different Passwords for Every Account You Have

The primary way other people can access people’s accounts is through data breaches. Unfortunately, most people have been the victim of a data breach at one point or another without even realizing it. These data breaches often leak names, credit cards, emails, and passwords used on the website.

If you use the same password for your email account on a website with a data breach, then strangers may gain access to your email account. In addition, it is common for personal information acquired through website data breaches to be sold, and scammers pay breachers to have access to the information found in data leaks.

Be Aware of Phishing Scams

Another common way people end up with compromised accounts is by falling for phishing scams. Phishing is when someone sends an email posing as a reputable company to acquire personal information. Do not click links from sources you do not trust, and be careful not to trust every email you receive.

Scammers know that many people store their personal information on the cloud, and because of that, they want access to that cloud. Data stored on the cloud can give your credit card numbers, address, and name. As a result, many people who fall victim to phishing scams also fall victim to identity theft and credit card theft.

Never Give Your Passwords Out

Sometimes people feel so comfortable with each other that they think they can trust them with their accounts. While the sentiment may seem touching to some people, giving out your passwords to other people is an unsafe practice.

People you trust can change after a while and become less trustworthy. If you give out your passwords to other people, you put yourself at significant risk of theft and losing your important data. So do yourself a favor and keep your passwords to yourself, no matter how much you may trust another person with your information.

Essential Things to Remember About Backing Up Your Data

1. Even if you back up your data on the cloud, you should also back it up using an alternate method.
2. Keep your backed-up data in a safe place where it is not easily accessible.
3. You should back up any data that is important to you.
4. Keep your cloud accounts secure, and do not allow others access to your accounts.
5. If you need your information to be easy to transport, you need to back up your data using a method that allows easy transportation, like a USB or disc drive.

It is vital to back up important information because it is easy to lose important data from something as simple as a technical issue. When you backup your data, you need to keep the information safe, whether in physical copies or cloud storage. Maintaining backups of necessary data is easy to do and doesn’t take much time, so you should do it even with personal things only to you.

When backing up your data on a cloud device, keep that account secure to avoid your data from being compromised. Follow the cyber safety and password advice provided in this guide to keep your data safe.

Knowing what critical systems need to be backed up, where to back them up, and how to back them up can be a complicated process. Let Edge Networks help! You can schedule a call with us.

How to figure out if an email is genuine or “phish-y”

We have all gotten those messages. The ones that state we’ve won the lottery despite never buying a ticket, or that some unknown relative has left us a great fortune, or the ever prominent one where a Nigerian Prince threatens to split his inheritance with us and all we need to do is give up some information. We just need to click a link, send the person on the other end our bank account information, or input our social security number to get rich quick, right? Unfortunately, whenever you do this, you may find that instead of your bank account growing, it is instead dramatically thinned out. Even worse, attackers could get access to something even more valuable: your data. These types of emails are a common type of email scam called ‘phishing’ where attackers pretend to be someone else and ask for your information. Whenever you give the information out, it gives the attackers a way to get into your private data and your bank account. Even for people who are experienced in the ways of the internet, phishing attacks can be difficult to detect as attackers make more and more efforts to trick us.

Thankfully, all phishing attacks have a few red flags in common that you can train yourself to identify, and with a bit of practice, you can keep yourself and your data safe from attacks.

How Phishing Works

Phishing works whenever an attacker pretends to be someone you would trust, trying to get you to open a link. For example, you might get a strange email from someone pretending to be your bank, a workmate, or a business you frequent. They will then ask you to click on a link or perform an action in the email.

Whenever you do, the attack can install malware onto your computer, steal funds or make charges to your credit card, or even steal your identity. Phishing is also very dangerous for companies, because a phishing attack that gets through employees can get through security and other safeguards.

This can be the opening to a larger data attack that can compromise the company’s information, leak hidden data, and can put everyone at risk. So no matter what, it’s important that you know how to detect these phishing scams and how to defend yourself against them.

It is very understandable to be worried about phishing attacks. They can cause devastation to individuals and companies alike. However, most phishing emails or texts have a few things to watch for that most phishing attacks have in common.

1.  “Phish-y” Email Addresses

2.  Spelling and Grammar

Another way to detect a phishing attack is to examine the contents of the email. Phishing and scam emails tend to have worse grammar and spelling and have awkward sentence structure. If it looks like the email should be run through a spellchecker, you might want to consider that it isn’t legitimate.

Additionally, the email might have inconsistent and informal wording. For example, the email could use phrases that are not common in the workplace or business environment. The word ‘dear’ or other informal language from someone you don’t have a casual relationship with is also a red flag. 

3.  Sense of Urgency

Phishing emails will often require you to perform an urgent action and try to get you to panic: You need to log into your account now, claim the money now, and click on the link now. A common tactic is to state that your account has been hacked, and you must log in immediately to change the password. This is done so that people do not have time to think about their actions and will take steps they wouldn’t usually take if they had time to consider. Most legitimate emails will not require such urgency.

4.  Too Good To Be True

Finally, many phishing emails are too good to be true. Any emails offering money, or expensive items for free, are almost always too good to be true, especially if they are asking for personal information in return. No legitimate company will ask for your social security number or account credentials in exchange for a free set of Airpods. Trust your gut, and don’t be afraid to report the email to your IT team and move on.

Who Is At Risk?

Everyone is at risk for phishing attacks, whether you are an individual on a personal device or part of a company, because phishers and data scammers cast a very wide net. They send out thousands of emails to thousands of people, confident that no matter what, someone somewhere is going to fall for their scam and give them access.

Whether you are a normal person or the CEO of a big company, no one is immune to getting these emails. Often, people working either at the bottom rung of companies are good targets because they are gatekeepers to their internal workings and often aren’t trained to recognize phishing emails.

What To Do If You Are A Victim

Sometimes accidents happen, and you slip up and get caught on the hook of a phishing attack. If you are a victim, here are some of the things you can do to keep yourself safe and prevent an attack like this from happening again. 

Phishing Recovery As An Individual

One of the first things you will need to do is take a deep breath. Phishing attacks often rely on the urgency to get you to do something, such as entering a password before a 24-hour time limit is up. However, continuing to be reactive is precisely what the attacker is hoping for. Often, it prevents you from taking the steps needed to mitigate the damage.

First, record everything. If you entered your email or password into a scam webpage, record exactly what you entered, try to take screenshots, and do whatever you can to gather information. If you have downloaded a dangerous attachment, instantly turn off your Wi-Fi and disconnect from the internet. You might be able to prevent the virus or the attacker from getting a firm grip on your computer and all your data.

Then change your passwords for all the affected accounts and any other accounts that might have the same password. You should also change your security questions, recovery emails, and anything else that helps you get into the account. Then make sure to scan your computer to remove any viruses, either by using software or by working with an expert who can professionally clean your drives.

Finally, take the time to keep an eye on your bank or email accounts. If the scammers are making moves with your data, you’ll be able to see and report it. If your identity has been stolen, reach out to the Federal Trade Commission or Credit Reports to mitigate the damage.

Phishing Recovery As A Company

If a company is recovering from a phishing attack, it can take a while to sift through everything and see what has been stolen, affected, or exposed. The first thing to do is disconnect the affected device from the internet and the network. You don’t want an infected device causing problems for your entire network, so isolating the virus is the first step. Additionally, if you logged into a fake website, make sure to go to the actual website and change the credentials. 

If you have a Managed Service Provider, you should immediately report the attack to them. They can help with your data recovery, and help you figure out your next steps. Your company will also need to report the attack to the Federal Trade Commission. Finally, scan the affected device for malware and try to determine how much damage it can do. 

Moving Forward After A Phishing Attack

Whether you are a company or an individual, recovery from a phishing attack can be done. You just need to make sure that you have learned from the attack, are more cautious when opening and interacting with emails, and work on prevention. Keeping your emails safe with programs and other defensive measures is crucial to preventing phishing attacks from getting you on their hook again.

Implementing Multi-Factor Authentication is one of the best ways to mitigate the effects of phishing attacks. Multi-Factor Authentication gives you an extra layer of security if an attacker gains access to your credentials through a phishing attack, and may prevent them from being able to use those credentials to access your accounts.

For example, a website might ask for your username and password, but it will also text a numerical code to your phone if MFA is implemented. Hopefully, a phishing attacker doesn’t have access to your phone, so you would be able to get into the website while the attacker wouldn’t be. Having two or more steps to your verification will be one of the easiest ways to prevent hackers from getting into your data.

Recent Attacks in the News

Phishing attacks are more common than we think, and despite how much we know about them, they keep happening. Here are some of the most recent phishing attacks in 2022.

The Attack On Trezor

With everyone trying to get into cryptocurrency, it was only a matter of time before someone attacked crypto wallets. However, the popular email service, MailChimp, was compromised on March 26th, 2022, sending phishing emails to people who have cryptocurrency wallets made by Trezor.

Other cryptocurrency areas are getting attacked in a similar manner, and although the attack was found and halted, emails were exposed, and attackers were able to access data from them. The affected email owners were notified, but it still was something that shook the cryptocurrency industry to its core. 

The Attack On Spokane Regional Health

On February 24, 2022, the personal information of almost 1,200 residents of Washington was exposed. An attacker accessed these clients’ medical data and protected information at Spokane Regional Health. While no social security numbers or financial data were exposed, medical information, first and last names, and other data were leaked.

The Health District stated that their staff failed to recognize a phishing scam, exposing the data and getting into the system. In order to handle these threats better and prevent this type of attack from happening again, the District is requiring extra training and communication so their employees can recognize phishing attacks.

No matter what field you are in or where you work, nearly everywhere can be vulnerable to phishing if the proper precautions and training are not taken. So making sure that everyone involved is educated about how to handle a phishing attack goes a very long way.

Conclusion

Needless to say, phishing attacks can be detrimental to not only businesses, but any individual who accesses emails or text messages. We must constantly be on high alert against these attackers. However, hopefully these tips will help you recognize these attempts and get you ready for when you inevitably face one of these phishing emails. 

Do you have a plan in place for if you or your employees fall victim to one of these attacks? Edge Networks can help! Our Advanced Cybersecurity Plan can provide your business with employee security awareness training, phishing simulations, and even help you put a plan in place for incident response and disaster recovery. Schedule a complimentary 30-minute consultation to find out how Edge Networks can help your business.