SMS Privacy Policy

Effective Date: March 10, 2026

edgefi ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This SMS Privacy Policy explains how we collect, use, and safeguard information in connection with our SMS/text messaging communications for IT and cybersecurity support services.

1. Scope of SMS Communications

edgefi uses SMS text messaging exclusively for IT and cybersecurity support purposes through Microsoft Teams texting. You will only receive text messages from edgefi if there is an active support ticket associated with your account. We do not use SMS for marketing, promotional offers, or any purpose unrelated to active technical support.

2. Information We Collect

When you communicate with us via SMS, we may collect the following information:

• Your mobile phone number
• The content of text messages you send to us
• Date and time stamps of messages sent and received
• Information related to your active IT or cybersecurity support ticket
  

3. How We Use Your Information

We use the information collected through SMS communications solely for the following purposes:

• Providing IT and cybersecurity support related to your active ticket
• Sending you updates, status changes, and resolutions regarding your support request
• Coordinating with our support team to efficiently resolve your issue
• Maintaining records of support interactions for quality assurance and compliance

4. Information Sharing and Disclosure

We do not sell, rent, trade, or otherwise share your personal information collected via SMS with third parties for marketing or advertising purposes. We may share information only in the following limited circumstances:

• With our service providers who assist in delivering SMS messaging services, bound by confidentiality obligations
• When required by law, regulation, legal process, or enforceable governmental request
• To protect the rights, safety, or property of edgefi, our clients, or others

5. Data Retention

We retain SMS communication records for a period of seven (7) years from the date of the communication to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the seven-year retention period has expired, related SMS data will be securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. Our SMS communications are conducted through secure, enterprise-grade platforms. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your SMS communications with edgefi:

• You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us
• You may request access to the personal information we hold about you in connection with SMS communications
• You may request correction or deletion of your personal information, subject to legal and contractual requirements

To exercise any of these rights, please contact us using the information provided below.

8. Consent

By providing your mobile phone number and engaging in SMS communications with edgefi in connection with a support ticket, you consent to receiving text messages from us related to your active support request. Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on the activity of your support ticket.

9. Children's Privacy

Our SMS services are not directed at individuals under the age of 18. We do not knowingly collect personal information via SMS from children. If we learn that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests related to this SMS Privacy Policy or our text messaging practices, please contact us:

edgefi

Phone: 360-450-0033

Email: it@edgefi.com