SMS Terms and Conditions

Effective Date: May 7, 2026

These SMS Terms and Conditions ("Terms") govern your participation in edgefi's SMS messaging program. By providing your mobile phone number to edgefi and affirmatively agreeing to receive text messages, you consent to these Terms. Please read them carefully.

1. Program Description

edgefi operates a Customer Care SMS messaging program for the sole purpose of supporting active IT and cybersecurity engagements with existing edgefi clients. Messages sent under this program are limited to:

• Support ticket status updates and notifications
• Troubleshooting steps and technical instructions
• Requests for information needed to resolve open support tickets
• Confirmation of issue resolution and ticket closure
• Scheduling of support calls or remote remediation sessions

This is not a marketing or promotional program. You will not receive advertising, sales, or third-party messages through this program.

2. How to Opt In

You may opt in to receive SMS messages from edgefi by one of the following methods, each of which constitutes your express written consent:

1. Submitting your mobile phone number through an edgefi web form that displays the SMS consent disclosure and includes an unchecked opt-in checkbox that you affirmatively select.
2. Replying with an opt-in keyword (such as "YES" or "START") to a confirmation request sent by edgefi.
3. Providing express written or verbal authorization to an edgefi representative during an active support engagement, which edgefi will document in your client record.

Consent to receive SMS messages is not a condition of purchasing any goods or services from edgefi. Your consent applies only to support-related communications tied to active edgefi engagements.

3. Message Frequency

Message frequency varies based on the activity and status of your open support tickets. You will only receive SMS messages while you have one or more active support tickets with edgefi.

4. Message and Data Rates

Message and data rates may apply. You are responsible for any charges imposed by your wireless carrier in connection with messages sent to or from edgefi. Please contact your carrier for details about your messaging plan.

5. How to Opt Out

You may opt out of receiving SMS messages from edgefi at any time by:

• Replying STOP to any edgefi SMS message;
• Calling edgefi at 360-450-0033; or
• Emailing edgefi at it@edgefi.com.

After you reply STOP, you will receive a one-time confirmation message and will receive no further SMS messages from this program. Opting out of SMS does not close or affect your support tickets. edgefi will continue to provide support through phone and email.

6. Help

For help with the SMS program, reply HELP to any edgefi SMS message, call 360-450-0033, or email it@edgefi.com.

7. Privacy and Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

edgefi's collection, use, retention, and disclosure of information you provide in connection with the SMS program is further described in our Privacy Policy and SMS Privacy Policy.

8. Eligibility

To participate in this SMS program, you must:

1. Be an existing edgefi client with an active support engagement;
2. Be at least 18 years of age, or be using the program with the consent of a parent or legal guardian; and
3. Be the account holder of the mobile phone number provided, or have the account holder's authorization to use the number for this purpose.

You represent and warrant the foregoing each time you submit a mobile phone number to edgefi.

9. Supported Carriers

edgefi's SMS program is supported across all major U.S. wireless carriers. Wireless carriers are not liable for delayed or undelivered messages.

10. Disclaimer of Warranties

SMS service is provided on an "as is" and "as available" basis. edgefi makes no warranties, express or implied, regarding the reliability, timeliness, or availability of SMS messaging, and does not guarantee that messages will be delivered without delay or error. Do not use SMS for emergencies. For cybersecurity emergencies, call edgefi directly at 360-450-0033.

11. Limitation of Liability

To the fullest extent permitted by law, edgefi is not liable for any damages arising from or related to your use of, or inability to use, the SMS program, including failed, delayed, or misdirected messages, unauthorized access to message content, actions taken or not taken based on SMS communications, or charges imposed by your wireless carrier. In no event will edgefi's total liability under these Terms exceed the fees paid by you for the specific support engagement giving rise to the claim.

12. Changes to These Terms

edgefi may update these Terms at any time. When changes are made, the Effective Date above will be revised. Your continued participation in the SMS program after the Effective Date constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of laws principles. Any disputes arising under these Terms or your use of the SMS program will be resolved exclusively in the state or federal courts located in Clark County, Washington.

14. Contact Information

If you have questions about these SMS Terms and Conditions, contact edgefi at:

edgefi 805 Broadway St, Suite 515 Vancouver, WA 98660 Phone: 360-450-0033 Email: it@edgefi.com